Pre-order products at IOAKU.COM
Everything about pre-ordering at IOAKU.COM
What is a pre-order?
Are you ready to experience the thrill of being among the first to receive our latest jewelry and accessories?
Then you are in the right place! At IOAKU, we offer pre-orders that give you priority for the most sought-after products, but we also want to make sure you are fully informed about what it means to pre-order with us.
I'm not sure if I should pre-order, what are the pros and cons?
The advantage of placing a pre-order is that you ensure that you receive the product in this delivery that arrives so it has not had time to sell out before it is in stock. We are so incredibly honored and proud to have the opportunity to produce exactly what you want. Thank you for supporting both us and the environment!
The disadvantage is a longer delivery time. IOAKU always has fast deliveries, but unfortunately this is not possible with a pre-order. It is a longer delivery time because we make the product specifically for you at the time of writing and it takes time to be created - produced - delivered from our craftsmen. There are many stages that are outside our control, as well as what happens in the outside world, which in turn extends the delivery time. However, those who wait for something good never wait for long :)
Which payment options can I choose from?
We accept several payment options for your convenience. When you place a pre-order on IOAKU.COM, you agree that you are aware of delayed delivery. You can choose among other things:
- Short
- Paypal
- Klarna
- Klarna invoice
Please note that if you choose to pay with Klarna, the payment will be processed when the product is ready to be shipped. It gives you peace of mind that you don't pay in advance.
Note, however, that Klarna has an individual invoice policy that can vary from person to person. If you haven't received your pre-order yet and you want to extend your deadline for the invoice, you have to do it yourself by contacting klarna's customer service to adjust it.
No obligation & Free Cancellation of orders!
Don't worry - We understand that you can regret!
Therefore, we offer you the option to cancel your pre-order at any time before delivery. We want you to be 100% satisfied with your purchase from us. You cancel your order by contacting customer service about your order.
However, we cannot promise that products available for pre-order will remain in stock upon delivery.
I have bought a pre-order as a gift, what do I do?
Fantastically fun that you have buy a pre-order as a gift. The person gets to take part in an exclusive product that is highly sought after and long awaited. If the pre-order does not arrive within your desired time frame, contact us and we will make a nice gift package where we notify that the product is special ordered and will arrive as soon as it is in stock!
How can I get updates on my order?
You can always keep up to date with IOAKU. WE offer the possibility to track your delivery via PostNord or the status of your order via the online chat in the lower right corner of our website.
Once you have placed a pre-order:
You will first receive an order confirmation where you can see an overview of your order and the possibility to track it.
You will then also receive an external email from Postnord/DHL/UPS with your tracking number within 24 hours. However, this does not mean that it is ready for delivery, it is implemented to keep you updated with your order and delivery once we send it out to you.
How do I contact you regarding my pre-order?
If you ever have questions, concerns, or just want to talk about jewelry and accessories, our customer service is available via the website chat or by phone during our opening hours.
We're here to make your shopping experience as smooth and enjoyable as possible!
We look forward to offering you the very best in Swedish design. Welcome to IOAKU - where the anticipation is as wonderful as wearing our fantastic jewelry and accessories!