Thank you so much for your order and for giving us the honor of sending you our specially designed jewelry!

• Do you want information about your order status?

Open our online chat and select the option: Track my order and our IOAKU team bot will give you direct information from our system.

• Do you want to change your order?

Contact us via online chat. Please provide the following information when contacting us:

1. Full name
2. Order/Receipt number
3. Requests & reason for change

All our jewelry is handmade and created with love. We can therefore sometimes offer and special produce a product for you so you can be sure that you will get the product you are looking for.

We do not offer compensation for the waiting time because it takes time to produce a brand new product, so when you buy a pre-order item, you as a customer agree to our terms of extended delivery time. However, a pre-order is not binding as you can easily ask to cancel the order at any time until we have sent you the delivery and get a refund if you have regretted it.

He who waits for something good never waits too long :)

Read more about pre-ordering IOAKU products .

If you have not received your order within 3-5 working days, it may be due to the following:

1. If it is high season , there may be a longer delivery time - up to 10 days. Examples of high season are Black Friday, Christmas, Valentine's Day, Student, New collection & product launch.
2. You have placed a pre-order with a longer delivery time. Always double-check the product on the website and your order confirmation for clarity. If it says PRE-ORDER on the button when you order a product, it is always a pre-order. Read more about pre-orders and cancellation rights here: Pre-order
3. There has been an error with a third party such as Postnord/DHL/UPS. You need to contact us about this within a reasonable time frame. Contact us via online chat with the following information:

• Full name
• Order/Receipt number

In this case, IOAKU will handle the case further to see what has happened and inform you about the next steps.

Thank you very much for your order via IOAKU.COM. We understand that it is human to regret a purchase.

You have the right to make an exchange within 90 days of your order.

Here's how:

You can easily make the switch by following these instructions.

1. Log in to your account at IOAKU.COM
2. Find your order
3. Apply for a replacement
4. State the reason and cause
5. Submit request

We will review your case within 24 hours.

* If your request is denied or if you cannot find your order, you must contact us via email (customerservice@ioaku.com)

NOTE: IOAKU always offers you the right to 1 free exchange on all your orders.

ALWAYS follow the instructions above when making a return. If you have any further questions, please feel free to contact Team IOAKU and we will help you!

Thank you very much for your order via IOAKU.COM. We understand that it is human to regret a purchase.

Do you have the right to make a return for a refund?

• When ordering online, you can make a return within 14 days and be entitled to a refund.

NOTE: Returns sent after 14 days will be processed as an exchange for credit.

• When purchasing physically in a store, the right of return applies according to the information on the receipt.

You as the customer are responsible for ensuring that the return reaches our office within 14 days.

Here's how:

You can easily make returns or exchanges by following these instructions.

1. Log in to your account at IOAKU.COM
2. Find your order
3. Apply for a return/exchange
4. State the reason and cause
5. Submit request

We will review your case within 24 hours.

* If your request is denied or if you cannot find your order, you must contact us via the online chat on the website.

NOTE! The return fee is 69 SEK if you wish IOAKU to create a return label for you. You can also purchase your own return label if you prefer, but you must inform us that you want to do so.

ALWAYS follow the instructions above when making a return. If you have any further questions, please feel free to contact Team IOAKU and we will help you!

1. Read our complaints policy

If you believe you have a product that qualifies as a complaint, you first need to read our complaints policy to determine if this applies to your product.

Here: Product complaint

2. If you have a complaint - Send a message to our customer service via the online chat.

If you have determined that your product is considered a complaint and not a fault caused by you, you need to follow these steps before sending us a message:

• Write clearly: COMPLAINT - Your name & receipt number
• Describe clearly what has happened.
• Take clear pictures or videos that clearly show the complaint.
• You must send a receipt so that we can handle your complaint. NOTE: Without a receipt, it is not possible to make a complaint.

IOAKU covers the cost of complaints & delivery

3. If you do not qualify for a claim but wish to have your product repaired - Send an email to our customer service via the online chat.

• Write the subject of the email: REPAIR - Your name & receipt number
• Describe clearly what has happened.
• Take clear pictures or videos of the product
• You should send a receipt so that we can process your repair. NOTE: Repairs can be done without a receipt.

You as the customer are responsible for the cost of repair & delivery.

As As a new member, you can receive a welcome code when you sign up for our newsletter to use on your first purchase - this discount code applies to everything except our unique collaborations & corresponding collections.

We occasionally collaborate with Influencers, their codes may apply to all or part of our range, always double check with our fantastic customer service if you are unsure.

If something doesn't work despite the above, please send us a message in our online chat, contact form or via email and we will help you!

All IOAKU products are either created from brass or surgical steel and then plated with 100% genuine metal, 18K Gold or Sterling Silver.

Our jewelry can lose color if used irresponsibly and carelessly because it is costume jewelry. All our jewelry has 5 layers of real metals and is therefore very durable. However, costume jewelry has a tendency to be sensitive to chemicals, liquids with strong substances or irresponsible handling. Therefore, they have a lifespan that is entirely dependent on their owner and how well they take care of their jewelry.

Unfortunately, it can always happen that a product that is handmade breaks. Handmade products are fragile and you must be careful with all IOAKU's products to ensure that you do not damage them during use. Here you can read more about repairs and complaints.

We are always looking for people who really love IOAKU and can share our fantastically glam world with us.

We only work with people who believe in us and in whom we believe in order to have a successful collaboration.

Here's how to do it if you want to contact us for a collaboration:

1. Contact us via email
2. Write a presentation about yourself and your channels. Also add links to the channels you present.
3. Tell us why you want to work with IOAKU and what you can bring to a collaboration
4. Send all this information in an email to collab@ioaku.com

We are very grateful to everyone who gets in touch and our staff who are responsible for collaborations will get back to you as soon as we have made an assessment regarding the possibility of collaboration.

We look forward to hearing from you! 🌸

1. Visit our store & get personal service

The best thing we know is to meet you!

Here are our opening hours for the IOAKU Flagship Store, in Sturegallerian, Stockholm.

Monday - Friday: 10:00-19:00
Saturday: 10:00-17:00
Sunday: 12.00-17.00

Please note that opening hours may vary on holidays. Here you will find Sturegalleria: Deviating opening hours

In that case, please contact us via email instead.

Address : Grev Turegatan 9A, 11446 Stockholm

How to find us: Our beautiful shop is located directly opposite Tures Bar with a wonderful arched entrance. You can't miss it!

2. Write in our Online Chat

We are available for faster service via our online chat during business hours. If we don't answer right away, please wait and you will usually get a response shortly. Don't worry if you don't have time - you can leave the chat and you will receive a notification with a response via email.

3. Social Media

We do not handle customer service via our social media but we usually respond to your message on Instagram, Tiktok & Facebook within 24-48 hours.

4. Call us

We also have a telephone in the store that you can call during our opening hours.

+46841088508

However, we only respond when time permits because we prioritize all our customers who come to the store daily.

If we miss your call, please contact us via our online chat.

5. Email

We no longer handle cases directly via email. We handle all customer service cases via the online chat which you can find as a button in the lower right corner of the website. If you do not have time to wait in the chat for a response, you will receive a notification via email when we have responded.