Popular questions & answers
Everything about pre-ordering at IOAKU.COM
What is a pre-order?
Are you ready to experience the thrill of being among the first to receive our latest jewelry and accessories?
Then you are in the right place! At IOAKU, we offer pre-orders that give you priority for the most sought-after products, but we also want to make sure you are fully informed about what it means to pre-order with us.
How does the delivery time work?
When choosing a pre-order, it is important to know the delivery time.
We always aim to deliver as quickly as possible, and the expected delivery time for your specific product can be found on the product page.
Keep in mind that the delivery time can vary depending on the product and IOAKU has the right to be able to adjust/shorten/extend the delivery time based on any circumstances that may occur in a production. Anyone who has an order of pre-order products accepts IOAKU's right to make changes to the delivery time by placing the order on IOAKU.COM.
Which payment options can I choose from?
Share details about your shipping policies, item returns, or customer service.
Free Cancellation of orders!
Don't worry - We understand that you can regret!
Therefore, we offer you the option to cancel your pre-order at any time before delivery. We want you to be 100% satisfied with your purchase from us. You cancel your order by contacting customer service about your order.
However, we cannot promise that products available for pre-order will remain in stock upon delivery.
Can I track my order?
You can always keep up to date with IOAKU. WE offer the possibility to track your delivery via PostNord or the status of your order via the online chat in the lower right corner of our website.
Once you have placed a pre-order:
You will first receive an order confirmation where you can see an overview of your order and the possibility to track it.
You will then also receive an external email from Postnord/DHL/UPS with your tracking number within 24 hours. However, this does not mean that it is ready for delivery, it is implemented to keep you updated with your order and delivery once we send it out to you.
How do I contact you regarding my pre-order?
If you ever have questions, concerns or just want to talk jewelry and accessories, our customer service is available via website chat or phone during our business hours as well as via email 24/7.
We are here to make your shopping experience as smooth and joyful as possible!
We look forward to giving you the very best in Swedish design. Welcome to IOAKU - where the wait is as wonderful as wearing our fantastic jewelry and accessories!